Circles and Soup

Monday, July 26th, 2010

Sometimes teams get stuck at the point of “deciding what to do” in retrospectives. Team members may begin to point fingers and describe things that the ubiquitous “they” must do before the team can move forward or make improvements,. This may lead to a team-as-victim, “poor us, we’re stuck” syndrome, or blame and finger-pointing. “It’s their fault we’re in this mess!” Blame kills retrospectives and the perception of persecution stalls any hope of forward motion, so the retrospective leader has to shift this conversation, and fast! Team members also may perceive so much room for improvement they become paralyzed and can’t decide where to start improving their lot.

When victim-talk, blaming or overwhelm surfaces, I reach into my retrospective leaders toolbox and pull out a technique to help teams identify the kinds of action the team can take. I draw three big concentric circles on a whiteboard or flip chart page, making the middle one as big as I can and leaving space wide enough for sticky notes in between each ring.

Circles of Control & Influence

Label the middle circle “team controls”, label the next ring “team influences”, and
the third “The Soup”. I borrowed the useful concept of “The Soup” from David Schmalz, meaning all those elements of organizational climate & culture, policies & procedures, and other systemic factors in organizations that have become so embedded in “the way we do things around here” that the team has little hope of shifting them without considerable help and political will on someone’s part. (James Shore explores “The Soup” in a post.)

When I have prepared the chart, I explain that everything that affects the team falls into one of these categories, and every action they take also falls into one of three categories:

In the middle, they have control so they can take direct action.

In the next ring, they have influence, so their action would be a persuasive, influencing or recommending action.

In the last ring, they may have no control or influence, but they can choose actions for how to respond collectively when they find themselves swimming in the soup.

I share a couple of illustrating stories for this one.

example 1

I invite team members, in pairs, to write the issues and challenges the team faces on sticky notes – one per note, of course. When they’ve finished, pairs bring their notes to the chart and stick each note in the appropriate ring. As a next step, the whole team takes a step back to look at the completed chart and identify what kinds of actions they can take for each note: direct, influencing, response. This activity leads naturally into planning specific actions that will have the greatest beneficial impact. In early retrospectives, it’s more effective when the team takes on direct actions to remove impediments or create improvements within its control. When the team has experienced success with direct action, it becomes easier to develop plans for influencing actions for impediment removal or choosing actions in response to systemic constraints.

example 2

The Circles of Control & Influence activity helps the team sidestep the “someone should,” “if only they would,” “only those guys can” “we’re doomed!” conversations (which generally go nowhere), and shows individual team members that they have more scope for action if they act as a team.

(This technique was adapted from Stephen Covey’s book Seven Habits of Highly Effective People, also described by Jim Bullock as CircleofInfluenceAndConcern )

12 Responses to “Circles and Soup”

  1. Adapting Steven Covey’s concept to retrospectives « Says:

    […] article describe an innovative retrospective process that one can use to help focus a Scrum team on the […]

  2. Peter Saddington Says:

    Great ideas for retrospectives! Thanks!

    Peter Saddington

  3. Diana Says:

    David & Peter,

    I’m delighted that you find the post useful. I appreciate your comments.

  4. Anteckningar från Øredev 2010 « Grundlig eftertanke Says:

    […] Soup” som kan användas för att undersöka deltagarnas känsla av vad de kan påverka. Se hennes blogginlägg för […]

  5. Gamestorming » Blog Archive » Circles and Soup Says:

    […] room, knocking out any practical ideas for future improvement. Fortunately, with Diana Larsen’s Circles and Soup, you can now efficiently collaborate to form high-quality plans through retrospective analysis. By […]

  6. Circles and Soup « Says:

    […] The goal of Diana Larsen’s game is to efficiently collaborate to form high-quality plans through retrospective analysis. Clicking […]

  7. Agile Innovation Games | Agile Scout Says:

    […] The goal of this game, introduced by Diana Larsen, is to efficiently form high-quality plans through retrospective analysis by recognizing factors […]

  8. Scott Dunn Says:

    Good stuff, Diana! I was came across this from Luke’s post on Tasty Cupcakes, and this is perfect timing for a need on a team I’m working with. Thanks!

  9. Søren Stistrup Says:

    This is a great activity…

    I’ve use it several times, and seen how teams caught in the blame game, can lift them selves out of the soup, and into the field where they are able to act.

    Not only responsibility are addressed, but also acceptance of the given conditions.

    It is an activity that brings the prayer “Give me strength to accept the things I can not change, courage to change the things I can and wisdom to know the difference” into real life.

  10. Facilitation Toolkit: Activities for Opening « Facilitating Agility Says:

    […] Circles & Soup – What’s happening that is within vs. outside our control; great for identifying actions a team can responsibly take on, especially useful when decisions seem to be out of our hands, or where blaming is present […]

  11. 10 Links for Changing the World (and World of Work) | Rocket Nine Solutions Says:

    […] and Soup Tool for Team Collaboration  – Circles and Soup tool/metaphor is a nice graphic way to capture issues in retrospectives into […]

  12. Retrospective – Hats and Soup Says:

    […] Hats as well as a modified version of Spheres of Influence called Circles and Soup which I found on Diana Larsen’s blog. We ran it the following […]

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